Receive Help


Answers to frequently asked questions regarding BarcodeOCR



and Release Notes

Support Team

In order to be able to solve your request as directly and quickly as possible, we use an appointment booking system for telephone consultation and technical support. This allows you to book a convenient time for you.

Open booking page for interested parties and customers with maintenance contract

Download remote support

You experience problems using BarcodeOCR?

If certain barcodes are not recognized or if you have problems with the processing of documents, we can help you by sending us your settings and sample documents. With this information, we can reproduce the problem and usually respond directly with suggestions for solutions.

Please only send us documents that are not confidential and do not contain any personal data! You can black out the information before sending it with a PDF editor, or cover confidential content while scanning.



If you have an active maintenance contract you may receive free support from our support team. If you purchased BarcodeOCR from a partner, please contact your partner for technical support.

You can check your maintenance, as well as extend or renew your contract, within the license portal. Please note, that we offer technical support only for customers with a valid maintenance contract.

Please contact us per mail or by telephone. We offer support in English and German only.